Shipping policy
Alna Apparels is delighted to serve customers across the globe. We ship to all pin codes across India and globally via our trusted logistics partners, ensuring your products are handled professionally and delivered safely.
💰 Shipping Charges & Payments
We reward our customers who choose prepaid options!
| Order Type | Charge | Key Benefit |
| Prepaid Orders (India) | FREE SHIPPING! | INSTANT 5% OFF applied to your entire order total. |
| Cash on Delivery (COD) | ₹100 | A flat cash-handling charge applies. |
| International Orders | Calculated at Checkout | Shipping cost is based on the weight of your items. |
⭐ Primary Benefit: Enjoy FREE SHIPPING plus an INSTANT 5% DISCOUNT on all prepaid orders within India!
📦 Order Processing & Tracking
We aim to process and dispatch all orders promptly:
Standard Processing Time: Orders are usually processed and dispatched within 3–5 working days.
Specialty Items: Please note that orders including a Specialty Saree (e.g., Dolabedi Sarees, or others requiring specialized finishing) may require an extended dispatch time of 5–7 working days.
Tracking Notification: Once your order is shipped, you will be notified via email and potentially through WhatsApp (if you use our Magic Checkout service) with your Tracking URL and AWB number.
Delays: In case of any unforeseen delays in processing your order, we will notify you immediately.
🗺️ Estimated Delivery Timelines
Delivery times are calculated from the date your order is dispatched:
Metro Cities (India): 2–3 days
Non-Metro Cities (India): 5–7 days
International Orders: Up to 15 days
Please Note: While these are standard estimates, minor delays may occasionally occur due to rare operational issues or unforeseen circumstances. Please use the provided tracking link for the most current status.
📱 Important Note for India Deliveries
A 10-Digit Indian Mobile Number is mandatory for all deliveries within India. Our logistics partners use an OTP-based delivery system for secure and verified package handover.
Non-Delivery Risk: Failure to provide a valid mobile number or failure to receive the required OTP may lead to non-delivery of the package.
Reshipping Charges: If the package is returned to our warehouse due to delivery failure, the customer will be responsible for bearing an additional shipping charge to reship the package.
✈️ International Shipping (Outside India)
All international shipments are sent on a DDU (Delivery Duty Unpaid) basis.
Customs & Duties: The product prices on our website and the shipping charges are exclusive of import duties, customs fees, and local sales tax levied by the country you are in.
Recipient Liability: As the recipient, you are fully liable for all import duties and taxes. Payment of these duties is required to ensure customs clearance and final delivery.
Returns Policy: If you refuse to pay these charges and the order is returned to our warehouse, we will not be able to refund the original shipping charges and will deduct the charges incurred for the return shipment.
Delay Inquiries: For any delays regarding international orders, please email us at support@alnaapparels.com.